Terms of Service

1. Service Overview

GenStory provides AI-assisted storybook, image, and content generation services. We may update, adjust, suspend, or discontinue any feature, pricing, availability, or part of the service based on product, operational, legal, or compliance needs.

2. Account and User Responsibilities

You are responsible for your account credentials, prompts, uploaded materials, generated outputs, published content, and all activity conducted through your account.

You agree to use the service in compliance with applicable laws, regulations, public order, and all platform rules we publish from time to time.

3. Prohibited Content and Conduct

You may not use the service to create, upload, input, generate, store, publish, distribute, or otherwise process any illegal, pornographic, obscene, sexually explicit, vulgar, exploitative, or rights-infringing content, including any sexual content involving minors, or any other content that violates applicable laws or platform rules.

If we reasonably believe that your content or conduct violates these terms, creates legal or regulatory exposure, or poses risk to payment providers, business partners, brand safety, or third parties, we may remove the content and take action without prior notice, including restricting features, suspending service, freezing credits, terminating orders, suspending your account, or permanently banning your account.

If your account is restricted, suspended, or terminated because of a violation of these terms or platform rules, all fees paid, purchased credits, subscription benefits, and other unused entitlements are non-refundable and non-convertible to cash, except where required by mandatory law.

4. Fees and Refunds

Unless otherwise expressly stated on the product page, checkout page, or supplemental rules, fees for digital services are generally non-refundable once access is granted, credits are issued, or the service has begun to be performed.

We may provide refunds where required by law, or where a refund is appropriate due to platform-side technical failure, duplicate charges, or similar billing issues.

5. Intellectual Property and Acceptable Use

The platform, software, models, interface, trademarks, and related materials are owned by GenStory or its licensors. You may not copy, resell, reverse engineer, abuse the platform, or use the service to build a competing generative product or service.

6. Disclaimers and Limitation of Liability

The service is provided on an "as is" and "as available" basis. We do not guarantee the accuracy, completeness, legality, suitability, availability, or non-infringement of generated content.

You are solely responsible for reviewing, editing, publishing, and using any generated or uploaded content, and for assessing associated risks before relying on it.

7. Changes to These Terms

We may update these terms from time to time to reflect business, product, or legal changes. The updated version becomes effective when posted. Continued use of the service after an update constitutes acceptance of the revised terms.

8. Acceptable Use and Content Safety Policy

You may not use GenStory to create, upload, generate, store, publish, or distribute: illegal content or instructions for wrongdoing; pornographic, sexually explicit, exploitative, or sexual content involving minors; graphic violence, gore, or content that glorifies or encourages serious harm; hate speech or discriminatory attacks targeting a protected characteristic; content that encourages suicide or self-harm; deepfakes, deceptive impersonation, or content intended to mislead people about another person's identity; non-consensual intimate imagery (NCII) or sexualized content involving a person without their consent; or content that infringes privacy, publicity, copyright, trademark, or other third-party rights.

We may use automated detection and human review to screen prompts, uploads, generated outputs, and reports. We may block generation or uploads, remove or restrict content, suspend tasks, freeze credits, restrict features, suspend or terminate accounts, and preserve or disclose information when reasonably necessary to address violations, protect users, comply with law, or respond to lawful requests. Serious or urgent violations may be acted on without advance notice.

9. Real-Person Materials and Likeness Consent

If you upload a photograph, likeness, voice, or other material depicting a real person, you must be that person or have obtained all permissions and consents needed to upload, process, and use the material for the requested generation. If the material depicts a minor, you must be the parent or legal guardian, or have the guardian's authorization.

You may not use real-person materials for deceptive impersonation, harassment, defamation, sexualized content, non-consensual intimate imagery, or other unlawful or harmful purposes. You are responsible for the source, permissions, and lawful use of every uploaded material. We may request evidence of authorization and may reject or remove material when authorization is absent or disputed.

10. Reporting and Appeals

To report suspected illegal content, violence, hate speech, deepfakes or impersonation, NCII, unauthorized real-person materials, intellectual-property infringement, or another violation, use our Report Content form at /report-content or email [email protected] with the content URL or story ID, the reason for the report, and your contact information where follow-up is needed.

We will acknowledge a complete report within 14 business days and aim to complete an initial review within 30 business days. Reports involving child safety, NCII, credible threats, or an imminent risk of harm will be prioritized. We may request additional information, restrict access while reviewing, and notify the reporter of the outcome where appropriate and lawful.