Step into the elegant world of Ristorante Giotto, where the art of hospitality comes to life through the eyes of Marco, a dedicated server. This engaging story follows a professional dining experience, highlighting the importance of menu knowledge, wine pairing, and exceptional customer care in a beautiful Italian setting.
Role-Play Activities (15 minutes) Parte 5: Attività di Role-Play Role-Play 1: Greeting, Seating, and Beverage Order Scenario: A couple arrives for their reservation at Giotto. Server (Student A): Greet the guests warmly Check reservation name Ask if they prefer inside or terrace Seat them Present menus Ask about drinks Recommend a local wine Guests (Students B & C): Arrive with reservation under "Signor and Signora Ferrari" Ask for terrace table Order: one glass of Vermentino, one beer, and sparkling water Ask for wine recommendation with fish Role-Play 2: Explaining Menu Items with Allergens Scenario: Guests have questions about the menu. Server (Student A): Approach table and ask if they have questions Explain the Trofie al Pesto (local speciality, contains gluten and milk) Explain the Calamaro Ripieno (contains shellfish, gluten, egg, milk) Mention that the calamari is a high-quality frozen product (as noted on menu) Answer questions about preparation Guest (Student B): Ask what "Trofie al Pesto" is Ask if the calamari is fresh Express concern about shellfish allergy Ask for recommendation without shellfish Role-Play 3: Wine Recommendation Scenario: Guests ask for wine recommendations. Server (Student A): Ask what dishes they are ordering Recommend specific wines Explain why the wine pairs well Offer to bring a taste Guests (Students B & C): Guest 1: Ordering the Filetto di Manzo (beef) Guest 2
