Join Lily Bright on a whimsical adventure as she discovers the magic of the Community Care Portal! This vibrant story teaches young readers about civic engagement, problem-solving, and how a little complaint can lead to big, happy changes in their neighborhood. Full of cheerful characters and playful illustrations, it's a delightful tale of community spirit and making things right.
🏛 Project Prompt: Government Digital Grievance Redressal System Project Title National / State Government Online Public Grievance Portal 📌 Project Overview Build a secure, scalable, government-grade Digital Grievance Redressal System that allows citizens to submit complaints related to public services (water, electricity, roads, sanitation, public transport, taxation, welfare schemes, etc.). The system must support hierarchical government departments, role-based access, escalation workflows, tracking, and transparency dashboards. This application should be production-ready, secure, audit-compliant, and scalable for large populations. 🎯 Core Objectives Enable citizens to file complaints online. Route complaints automatically to relevant departments. Provide transparent tracking and status updates. Ensure time-bound resolution with escalation. Provide analytics dashboard for government authorities. Maintain audit logs for accountability. 👥 User Roles & Permissions 1️⃣ Citizen Register/Login (Mobile OTP + Email) File complaint with: Complaint Title Department selection Category Description Location (GPS/manual) Attach images/documents Track complaint status View resolution timeline Receive SMS/Email notifications Provide feedback & rating after resolution Download complaint receipt (PDF) 2️⃣ Department Officer View assigned complaints Accept / Reject complaint Update status: Submitted Under Review In Progress Resolved Rejected Escalated Add internal notes Upload action taken report Mark as resolved 3️⃣ Department Head View department-wide complaints Reassign complaints Escalate unresolved cases Monitor SLA compliance View performance metrics 4️⃣ Super Admin (Government Authority) Manage departments Manage officers Define complaint categories Set SLA (Service Level Agreements) View national/state-level analytics Export reports (PDF/CSV) Monitor escalations View full audit logs 🏢 Government Departments (Configurable) Public Works Department Water Supply Electricity Board Sanitation Transport Revenue Department Social Welfare Municipal Corporation (Admin must be able to add/edit/delete departments) 🔁 Complaint Workflow Citizen submits complaint. System auto-assigns to department based on category/location. SLA timer starts. Officer updates progress. If not resolved within SLA → auto-escalation to higher authority. Citizen receives notification at every stage. After resolution → citizen feedback required. Complaint archived. 📊 Dashboard & Analytics Citizen Dashboard My complaints Status tracking Resolution history Officer Dashboard Assigned complaints SLA warnings Workload metrics Admin Dashboard Total complaints Resolved vs Pending Average resolution time Complaints by department Complaints by district/region SLA compliance rate Monthly & yearly trends Heatmap by location Use interactive charts and filters. 🔐 Security & Compliance Requirements Role-based access control (RBAC) Aadhaar/National ID optional integration (configurable) Two-factor authentication End-to-end encryption (HTTPS) Secure file upload validation Data encryption at rest Audit logs for all actions GDPR / data privacy compliance Protection against SQL injection & XSS Rate limiting to prevent spam 🌍 Technical Requirements Scalable architecture (microservices preferred) RESTful API Clean UI with accessibility compliance (WCAG standard) Multilingual support Mobile responsive Cloud deployment ready Database optimized for large datasets 🧱 Suggested Tech Stack (Flexible) Frontend: React / Next.js Backend: Node.js (Express) or Django Database: PostgreSQL (preferred for structured government data) Authentication: JWT + OTP verification Cloud: AWS / Azure / Government cloud 📱 Optional Advanced Features AI-based complaint categorization Chatbot for complaint guidance WhatsApp integration for status updates Geo-tagging with map visualization Public transparency portal (view anonymized complaints) Mobile app version (Android/iOS) IVR complaint registration system 📦 Deliverables Required Complete web application Admin dashboard Secure authentication system Database schema API documentation (Swagger/OpenAPI) Deployment configuration Setup & installation guide Sample test data User manual 🎨 UI Style Professional government theme Clean and minimal Official color palette (configurable) Accessibility-friendly fonts and layout
